Shipping policy

Shipping Policy

Shipping should be one of the easiest parts of shopping online. We've tried to make ours exactly that — free, fast, and transparent from checkout to doorstep.

The one-line version: Free shipping on every order. Ships in 1–3 business days. Delivers in 3–7 for most U.S. customers. Tracking included.

Below is the full picture.

What free shipping actually means here

Every order ships at no cost. There is no minimum purchase, no handling charge, no shipping added at checkout, and no fee hidden inside the product price.

The price you see is the price you pay. No exceptions.

Where we ship

We serve customers throughout the United States — all fifty states, plus APO/FPO/DPO military addresses and U.S. territories (Puerto Rico, Guam, USVI, with slightly longer transit).

International shipping isn't offered at this time.

How long processing takes

Once you place an order and payment clears, we pack and dispatch it within 1 to 3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

Peak periods — product launches, promotional sales, the December holidays — may add 1 to 2 business days to processing. If your specific order is delayed, we email you.

How long delivery takes

Once the package is on the move, expect the following windows:

  • Continental U.S. — 3 to 7 business days
  • Alaska, Hawaii, Puerto Rico — 5 to 10 business days
  • APO / FPO / DPO — 7 to 14 business days

Estimates are given in good faith. Carrier-side factors — weather events, seasonal volume, operational disruptions — can shift things by a day or two, and are outside our control.

Which carriers we work with

Every package travels via USPS, UPS, or FedEx, chosen for the fastest reliable route to your address. The specific carrier depends on the destination and the size of the package.

Tracking

A tracking link is emailed to you the moment your order ships. Please allow up to 24 hours for the first carrier scan to appear on the tracking page.

Missing tracking email? Check spam first, then reach us at evanthomas6836@outlook.com.

When the shipping address needs to change

The address you provided at checkout is the address we use. If you notice an error immediately after ordering, email us at evanthomas6836@outlook.com or call +1 681-521-3353 as soon as possible.

We can correct the address only before dispatch. Once the carrier has the package, the address is locked, and we cannot accept responsibility for orders that arrive at an incorrectly provided address.

When tracking says "delivered" but it isn't there

This happens occasionally, and the fix usually starts locally.

  1. Check around the porch, the mailbox area, and the building common areas.
  2. Ask neighbors and building staff.
  3. Contact the carrier directly with your tracking number.

If the package remains missing seven days after the delivery date, contact us — we'll investigate with the carrier alongside you.

When a package arrives damaged

Photograph the item and the packaging within 48 hours of delivery. Email the photos over, and we'll arrange a replacement or refund.

When a package is returned to us

If a package returns to us — due to an address issue, refused delivery, or non-collection — we'll be in touch to discuss what happened. Reshipping costs may apply depending on the circumstance.

Support

  • Email: evanthomas6836@outlook.com
  • Phone: +1 681-521-3353
  • Hours: Monday – Friday, 9 AM – 5 PM EST
  • Response: within one business day

Last updated: June 27, 2026